Before your first payout we check your identity once. Usually Dojah, a licensed identity provider, does it in its own window: a photo of your ID and a quick selfie.
If Dojah can't check IDs from the country you live in, or it isn't working when you try, you can send your ID to our team instead: fill in the details as printed on the ID and upload the ID (front, and back for cards) and a selfie holding it.
Our team checks it, usually within two working days, and emails you the result. While it is being checked you can't send another, but you can withdraw it.
Good to know
- JPEG or PNG photos, or a PDF scan of the ID, up to 8 MB each. The ID must still be valid.
- What you send us is encrypted, and only our identity-check team can see it. We delete the images and ID number once they decide, if you withdraw, or after 90 days; we keep only the result, the ID type, the name on it and the issuing country.
- If Dojah's check didn't pass, you can try Dojah again or contact support.